Effective Date: June 14, 2026
This Telehealth Consent explains the nature of telehealth services offered through Chime Health and describes your rights, responsibilities, and informed consent regarding telehealth care.
By accessing telehealth services through Chime Health, you acknowledge that you have read, understood, and agreed to this Telehealth Consent.
What Is Telehealth?
Telehealth is the delivery of healthcare services using electronic communications and information technologies when a patient and healthcare provider are not located in the same physical location.
Telehealth services may include:
- Video consultations
- Telephone consultations
- Electronic communications
- Secure messaging
- Remote review of health information
- Online health assessments
Purpose of Telehealth Services
Chime Health may facilitate access to licensed healthcare providers who evaluate patients remotely and determine whether healthcare services, treatments, or prescriptions are medically appropriate.
Telehealth services are intended to improve access to care and provide a convenient method for communicating with healthcare professionals.
Provider Evaluation
Healthcare decisions are made solely by licensed healthcare providers.
Providers may review:
- Health questionnaires
- Medical history
- Current medications
- Laboratory results
- Information submitted through Chime Health
Additional information may be requested before a provider makes a clinical determination.
No Guarantee of Treatment or Prescription
Participation in telehealth services does not guarantee:
- A diagnosis
- A treatment recommendation
- A prescription
- Access to medication
- Eligibility for any healthcare service
All treatment decisions are based on provider judgment, patient-specific circumstances, applicable medical standards, and state law requirements.
Not all individuals qualify for treatment.
Wellness Coaches
Chime Health may provide access to wellness coaches who assist individuals with education, accountability, support, and wellness-related guidance.
Wellness coaches do not:
- Diagnose medical conditions
- Prescribe medications
- Provide medical treatment
- Replace licensed healthcare providers
Any medical recommendations or prescriptions must come from a licensed healthcare provider.
Potential Benefits of Telehealth
Potential benefits may include:
- Improved access to healthcare services
- Convenience
- Reduced travel requirements
- Enhanced communication opportunities
- More timely access to healthcare professionals
Potential Risks of Telehealth
Potential risks may include:
- Technology failures or interruptions
- Internet connectivity issues
- Incomplete transmission of information
- Unauthorized access despite security safeguards
- Limitations associated with remote evaluation
In some situations, a provider may determine that an in-person evaluation is necessary.
Compounded Medication Disclosure
Certain treatment plans may involve compounded medications when determined appropriate by a licensed healthcare provider.
Compounded medications are not approved by the U.S. Food and Drug Administration (FDA).
Compounded medications have not been evaluated by the FDA for safety, effectiveness, or quality.
Laboratory Testing
When appropriate, providers may recommend laboratory testing to support clinical decision-making.
Laboratory testing recommendations are individualized and based on provider judgment.
Patient Responsibilities
Patients are responsible for:
- Providing accurate information
- Updating health information when necessary
- Following provider instructions
- Asking questions when information is unclear
- Seeking emergency care when appropriate
Communications Consent
By using Chime Health services, you consent to receive communications regarding your care, appointments, account activity, service updates, and administrative matters.
Communications may occur through:
- Telephone calls
- SMS text messages
- Email communications
- Secure messaging systems
Message and data rates may apply.
AI-Assisted Administrative Communications
Chime Health may utilize artificial intelligence (“AI”) technologies and automated systems to support administrative and customer-service functions.
Examples may include:
- Scheduling assistance
- Appointment coordination
- Customer support
- Administrative reminders
- Follow-up communications
AI-assisted systems do not diagnose medical conditions, prescribe medications, determine treatment eligibility, or make clinical decisions.
Clinical decisions are made exclusively by licensed healthcare providers.
Privacy and Security
Chime Health maintains reasonable safeguards designed to protect personal information and protected health information in accordance with applicable laws and regulations.
Additional information is available in our Privacy Policy and HIPAA Notice of Privacy Practices.
No Emergency Services
Chime Health does not provide emergency medical services.
If you believe you are experiencing a medical emergency, call 911 immediately or go to the nearest emergency room.
Consent Acknowledgment
By proceeding with telehealth services through Chime Health, you acknowledge and agree that:
- You have read and understood this Telehealth Consent.
- You understand the nature of telehealth services.
- You understand the potential benefits and risks of telehealth.
- You understand that treatment and prescriptions are not guaranteed.
- You understand that providers make all clinical decisions.
- You consent to receive healthcare services through telehealth technologies where permitted by law.
Contact Information
Questions regarding this Telehealth Consent may be directed to:
Compliance Team
General Support:
Website: