Terms & Conditions
Effective Date: June 14, 2026
These Terms & Conditions (“Terms”) govern your access to and use of the Chime Health website, services, communications, content, and related offerings.
By accessing or using this website, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use this website.
About Chime Health
Chime Health is a healthcare and wellness platform that may facilitate access to wellness coaching, telehealth services, licensed healthcare providers, pharmacy services, laboratory services, and related healthcare resources.
Service availability may vary by state, provider licensure, and applicable laws and regulations.
No Medical Advice
Information provided on this website is for informational and educational purposes only.
Nothing contained on this website constitutes:
- Medical advice
- Medical diagnosis
- Medical treatment
- A provider-patient relationship
- A substitute for professional healthcare services
Individuals should consult an appropriately licensed healthcare professional regarding medical concerns.
No Emergency Services
Chime Health does not provide emergency medical services.
If you believe you are experiencing a medical emergency, call 911 immediately or go to the nearest emergency department.
Eligibility
Users must be at least 18 years of age or the age of majority required under applicable law to access services through Chime Health.
By using this website, you represent that you meet applicable eligibility requirements.
No Guarantee of Treatment
Submitting information through Chime Health does not guarantee:
- A consultation
- A diagnosis
- A treatment plan
- A prescription
- Eligibility for services
- Access to medications
All treatment recommendations, prescriptions, and healthcare decisions are made solely by licensed healthcare providers based on individual clinical judgment and applicable law.
Prescription Medications
Prescription products are available only if prescribed by a licensed healthcare provider following an appropriate medical evaluation.
Not all individuals qualify for treatment.
Treatment eligibility varies based on medical history, clinical assessment, provider judgment, and state-specific requirements.
Compounded Medications
Certain treatments may involve compounded medications when determined appropriate by a licensed healthcare provider.
Compounded medications are not approved by the U.S. Food and Drug Administration (FDA).
Compounded medications have not been evaluated by the FDA for safety, effectiveness, or quality.
Wellness Coaching Services
Chime Health may provide access to wellness coaches.
Wellness coaches provide education, accountability, support, and wellness guidance.
Wellness coaches do not:
- Diagnose medical conditions
- Prescribe medications
- Provide medical treatment
- Replace licensed healthcare providers
Communications Consent
By providing contact information to Chime Health, you consent to receive communications related to your inquiries, services, appointments, account activities, and healthcare-related administrative matters.
Communications may occur through:
- Telephone calls
- SMS/Text Messaging Terms
- Email communications
- Secure electronic messaging
Message and data rates may apply.
SMS Program and Use Cases: If you provide your mobile telephone number and consent to receive text messages from the Company, Chime Health Group LLC may send you SMS/text messages related to your interactions with us. These messages may include appointment reminders and confirmations, account or service notifications, customer support messages, and other informational or promotional communications for which you have provided consent. Message frequency may vary.
Opt-Out and Support: You may opt out of receiving SMS/text messages at any time by replying STOP to any message. For questions or assistance regarding SMS/text communications, contact us at hello@chimehealth.com.
Message and Data Rates; Carrier Disclaimer: Message and data rates may apply depending on your mobile carrier and service plan. Wireless carriers are not liable for delayed or undelivered messages. Delivery of SMS/text messages is subject to effective transmission by your wireless service provider and is outside the Company’s control.
Age Requirement: You must be at least eighteen (18) years of age to participate in the Company’s SMS/text messaging program. Privacy: Your participation in the SMS/text messaging program is also subject to our Privacy Policy.
AI-Assisted Communications
Chime Health may utilize artificial intelligence (“AI”) technologies and automated systems for administrative and customer-support functions.
Examples may include:
- Scheduling assistance
- Appointment coordination
- Customer support
- Follow-up reminders
- Administrative communications
AI-assisted systems do not diagnose medical conditions, prescribe medications, determine treatment eligibility, or make clinical decisions.
Clinical decisions are made exclusively by licensed healthcare providers.
Privacy
Your use of Chime Health is also governed by our Privacy Policy and HIPAA Notice of Privacy Practices, where applicable.
Intellectual Property
All content available on this website, including text, graphics, logos, branding, design elements, images, software, and other materials, is owned by Chime Health or its licensors and is protected by applicable intellectual property laws.
Unauthorized use, reproduction, modification, distribution, or display of website content is prohibited without prior written permission.
Third-Party Services
Chime Health may work with independent providers, pharmacies, laboratories, payment processors, technology vendors, and other third-party service providers.
Chime Health is not responsible for the independent actions, services, products, or policies of third-party organizations.
Disclaimer of Warranties
The website and services are provided on an “as is” and “as available” basis.
To the fullest extent permitted by law, Chime Health disclaims all warranties, whether express or implied.
Limitation of Liability
To the fullest extent permitted by law, Chime Health shall not be liable for indirect, incidental, consequential, special, punitive, or exemplary damages arising from or related to the use of this website or services.
Changes to These Terms
Chime Health may update these Terms & Conditions from time to time.
Updated versions will be posted on this page with a revised effective date.
Contact Information
Questions regarding these Terms & Conditions may be directed to:
Compliance Team
General Support:
Website: