Frequently Asked Questions

Chime Health is a premium, personalized telehealth and wellness platform designed to help you explore a clearer path toward your health goals.

Depending on your needs, your Chime journey may include weight-loss support, health insights, energy and wellness solutions, provider-guided treatment options, digital tracking, educational resources, and ongoing support.

Chime is built around a simple belief: you should not have to figure out your health journey alone.

Ready to find your starting point?

Many telehealth experiences focus primarily on access to a product or prescription. Chime is designed around the complete patient journey.

Our approach emphasizes:

• A personalized starting point through the Chime Path Assessment™
• Provider-guided care
• Recommendations based on your goals and responses
• Clear next steps
• Patient portal visibility
• Educational resources
• Ongoing support through Chime Membership
• Opportunities to explore weight loss, health insights, energy, wellness, and future health goals

Chime does not lead with a one-size-fits-all product. We help you begin with a personalized path.

Chime is designed for adults who want to feel better, look better, understand their health more clearly, or regain a greater sense of control.

Chime may be a fit for people who:

• Want personalized weight-loss support
• Are considering GLP-1 or GLP-1/GIP treatment options
• Are already using a GLP-1 and want better support
• Want more energy or improved wellness support
• Are interested in labs and health insights
• Want to explore healthy aging or longevity
• Are interested in provider-guided advanced wellness options
• Prefer a private, premium, and supportive health experience

The best way to identify your potential path is to complete the Chime Path Assessment™.

No. Chime does not manufacture, compound, or dispense medications.

Chime provides the digital health experience, assessment, patient journey, education, provider-review pathway, portal, and ongoing support.

When a prescription is medically appropriate, fulfillment may be handled by a licensed U.S. pharmacy partner.

No. Chime is not intended to replace your primary care provider, emergency care, or other medical specialists.

Chime provides access to a telehealth and wellness experience focused on the services available through the platform. You should continue working with your existing healthcare providers for general medical care and any conditions outside the scope of Chime services.

The Chime Path Assessment™ is a free, guided assessment designed to help us understand your health goals, current experience, areas of interest, and the kind of support you may be looking for.

Based on your answers, the assessment may guide you toward:

• The Chime Weight Loss Journey
• Chime Energy & Wellness
• Chime Labs & Health Insights
• Chime Membership
• GLP-support resources
• Advanced wellness education
• A general Chime Care Plan

The assessment is not a diagnosis, medical intake, or guarantee that a specific treatment will be prescribed.

No.

The Chime Path Assessment™ helps identify your goals and route you toward a relevant Chime path. It is part of the discovery and personalization experience.

A medical intake is a separate step that collects the information required for provider review if you decide to move forward with a service that may involve prescription treatment.

The assessment is designed to take only a few minutes. The questions you see may vary depending on your previous responses, so you are only asked questions that are relevant to your potential path.

Yes. You can complete the assessment at no cost.

Pricing for relevant programs or services appears after the assessment so you can first understand which Chime path may best align with your interests.

No. There is no obligation to purchase.

The assessment helps you explore a potential path and understand what your next steps could look like. You can review your result before deciding whether to continue.

The assessment may identify treatment categories or wellness options that appear relevant to your goals, but it does not prescribe medication or make clinical decisions.

Prescription treatment can only be considered after medical intake and evaluation by a licensed provider. The provider determines whether a treatment is medically appropriate.

Yes. Chime offers a personalized weight-loss journey that may include provider-guided treatment options, tracking, educational support, health insights, membership resources, and ongoing communication.

The experience begins with the Chime Path Assessment™ to help identify your goals, prior experience, and preferred level of support.

Chime may provide access to provider-guided GLP-1 or GLP-1/GIP treatment options when medically appropriate.

Completing the assessment does not guarantee a prescription. Eligibility and treatment decisions are determined by a licensed provider after medical review.

The Chime Path Assessment™ includes a path for people who are currently using or have previously used GLP-1 or GLP-1/GIP medications.

You may be asked about:

• Your previous or current treatment
• How supported you feel
• Your tracking experience
• Provider communication
• Refill support
• Your progress
• Interest in labs or wellness support
• Whether you are comparing or considering providers

Your answers help Chime understand what additional support may be relevant.

A licensed provider must review your medical information and determine the appropriate treatment, medication, and dose.

Chime cannot guarantee that your current treatment will be continued, changed, increased, or decreased. The assessment may collect information about your previous experience, but clinical decisions are made during provider review.

You may complete the Chime Path Assessment™ if you are considering a new provider or want a more supported GLP journey.

If you choose to proceed, you will complete the required medical intake. A licensed provider will review your information and determine whether treatment through Chime is medically appropriate.

No. Individual experiences and outcomes vary.

Chime does not guarantee a specific amount of weight loss or a particular result. The goal is to provide a more personalized, provider-guided, and supported experience based on your needs and eligibility.

No.

Medication may be one tool within a broader Chime journey. Depending on your path, the experience may also include:

• Progress and program tracking
• Educational resources
• Refill support
• Provider messaging
• Health insights
• Energy and wellness education
• Lifestyle programming
• Chime Membership
• Future wellness-coach support

Interested in understanding your potential weight-loss path?

Chime Energy & Wellness is designed for people who want to explore support related to concerns such as:

• Afternoon energy crashes
• Mental fog
• Difficulty staying focused
• Feeling drained
• Poor recovery
• Trouble keeping up with work or life
• Feeling less like themselves
• General wellness concerns
• Healthy-aging goals

The Chime Path Assessment™ helps identify whether Energy & Wellness, health insights, membership, or another pathway may be relevant.

Chime may offer NAD+ and LIPO-C as part of its wellness solutions.

These options should not be viewed as guaranteed solutions for energy, weight loss, or healthy aging. A provider may determine whether a particular option is appropriate based on the services available and the individual’s circumstances.

Chime is developing a broader advanced wellness ecosystem that may include peptide-related services and future wellness categories.

Availability can vary based on launch phase, provider review, pharmacy availability, regulatory requirements, and the specific service being considered.

The Chime Path Assessment™ can identify your areas of interest and guide you toward currently available options, education, or future pathways.

Depending on availability and launch phase, Chime’s broader wellness ecosystem may include areas such as:

• Energy and vitality
• Healthy aging
• Longevity
• Performance
• Recovery
• Sleep
• Stress resilience
• Sexual wellness
• Weight management
• Hormone-related wellness
• General wellness support

Not every service is available at every stage. The assessment helps route users toward the most relevant currently available path.

No. Wellness therapies and prescription options are not appropriate for everyone.

A licensed provider must determine whether a treatment is medically appropriate. The Chime Path Assessment™ helps identify your interests, but it does not replace medical evaluation.

Chime Labs & Health Insights helps people explore a clearer understanding of health areas that may matter to them.

Depending on the service selected, areas of interest may include:

• Metabolism
• Energy
• Hormones
• Recovery
• Sleep
• Healthy aging
• Weight management
• Inflammation or overall wellness
• Nutrient levels
• General health markers

The goal is not simply to complete laboratory testing. The goal is to help create more informed conversations and clearer next steps.

Not necessarily.

Whether labs are required depends on the program, provider, and service being considered. Some users may be routed toward health insights because of their goals, prior experience, or interest in understanding what may be happening beneath the surface.

The assessment may ask when your most recent lab work was completed.

Whether previous results can be considered or whether new labs are needed will depend on the service, the age and type of the results, and provider requirements.

No. Clinical interpretation of laboratory results and treatment decisions remain with licensed providers.

Wellness Coaches may support education, accountability, lifestyle guidance, program navigation, and ongoing engagement within the limits of their role.

No.

The assessment helps Chime understand your goals and potential path. Eligibility for prescription treatment is determined only after medical intake and provider review.

A licensed provider reviews the relevant medical information and determines whether treatment is medically appropriate.

Chime’s marketing, assessment, customer service, AI support, and Wellness Coaches do not make clinical decisions.

Health information submitted through Chime Health may be reviewed by licensed healthcare providers who determine whether services or treatments are appropriate based on your individual circumstances and applicable laws and regulations.

No. Medication is never guaranteed. Treatment recommendations and prescribing decisions are made solely by a licensed healthcare provider based on an individualized clinical assessment. Not all patients will qualify for prescription treatment.

Treatment recommendations are made by licensed healthcare providers based on the patient’s medical history, health information, clinical circumstances, and applicable standards of care. Recommendations are individualized, and treatment may differ from patient to patient.

The medical intake may request information related to:

• Medical history
• Current health conditions
• Current and previous medications
• Allergies
• Prior treatment experience
• Height and weight
• Pregnancy or breastfeeding status when applicable
• Relevant medical risks
• Other information required for provider evaluation

The exact questions may vary by service and individual circumstances.

If a prescription is not considered medically appropriate, the provider will not issue it.

Depending on the reason and the options available, Chime may provide information about alternative next steps, non-prescription resources, or other relevant services. No particular alternative is guaranteed.

You may share your prior experience, interests, and questions during the assessment and intake process.

However, requesting a medication does not guarantee that it will be prescribed. Treatment decisions remain with the licensed provider.

When a prescription is medically appropriate, it may be fulfilled by a licensed U.S. pharmacy partner.

Chime does not manufacture, compound, or dispense medications.

No. Compounded medications are not FDA-approved drug products and have not been evaluated by the U.S. Food and Drug Administration (FDA) for safety, effectiveness, or quality. When prescribed, compounded medications are prepared by a licensed compounding pharmacy pursuant to a valid patient-specific prescription and based on the independent clinical judgment of a licensed healthcare provider. Treatment recommendations are individualized, and medication is not guaranteed.

Treatment decisions are made individually by licensed healthcare providers based on the patient’s medical history, clinical circumstances, treatment needs, and applicable legal and professional requirements. A compounded medication may be considered when the prescribing healthcare provider determines that the individual patient has a specific clinical need for a compounded formulation.

Not necessarily.

Product imagery used by Chime may be illustrative. Packaging, labeling, concentration, presentation, and pharmacy information can vary based on the prescribed treatment and licensed pharmacy partner.

No. Availability may depend on provider approval, pharmacy availability, state requirements, regulatory considerations, supply, and other operational factors.

When available, fulfillment and shipping updates will be pushed to your Chime patient portal.

The portal is designed to help you view relevant information such as:

• Provider-review status
• Order status
• Shipment status
• Tracking information
• Refill information
• Next steps

Contact Chime support through the available support channel or patient portal.

The support team can help you review order and tracking information. Clinical questions about medication use should be directed to the appropriate licensed provider or clinical team.

Chime Health services are available in the following jurisdictions:

Alabama, Alaska, Arizona, Colorado, Connecticut, Delaware, District of Columbia, Georgia, Hawaii, Idaho, Iowa, Kansas, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, South Dakota, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.

Service availability, treatment options, laboratory services, and prescription fulfillment may vary by jurisdiction and are subject to provider licensure, clinical eligibility, applicable laws and regulations, and pharmacy availability.

If a licensed healthcare provider determines that treatment is appropriate and a prescription is issued, eligible prescriptions may be fulfilled by a licensed pharmacy partner and shipped directly to the patient. Shipping times may vary based on location, pharmacy processing, and carrier service.

Next-day shipping may be available for eligible prescriptions in certain locations. Availability depends on provider approval, pharmacy processing times, patient location, and carrier service.

No. Chime Health services are designed to be accessible whether or not you have insurance. Coverage and reimbursement may vary depending on your individual insurance plan

Chime Membership is designed to be the ongoing relationship layer of the Chime experience.

Depending on the final membership structure and program selected, membership may provide access to features such as:

• Provider messaging
• Educational resources
• Progress tracking
• Program tracking
• Medication tracking
• Refill support
• Personalized recommendations
• Lifestyle programming
• Patient portal resources
• Ongoing support

Specific membership benefits, pricing, and availability should be confirmed on the relevant membership or offer page.

Chime Membership is intended to support the ongoing patient relationship rather than function as a simple recurring charge.

Its purpose is to provide continuity, visibility, education, and support beyond the first assessment, provider review, or shipment.

A Wellness Coach may support:

• Patient engagement
• Education
• Accountability
• Lifestyle guidance
• Membership support
• Program navigation
• Retention and ongoing engagement

Wellness Coaches do not diagnose conditions, interpret labs clinically, prescribe treatment, approve medications, or replace licensed providers.

Not necessarily.

Wellness coaching is expected to be introduced for selected programs, membership experiences, higher-value pathways, lifestyle support, retention, or future services. Availability may vary.

Chime plans to support progress and program tracking through its digital ecosystem, which may include the patient portal, membership tools, and the free GLP-support app.

Available features may vary by program and launch phase.

Chime is designed to handle patient information through appropriate privacy and security processes.

Information collected through the assessment, account, portal, medical intake, or clinical workflow should be handled according to applicable privacy requirements and Chime’s published privacy practices.

Review Chime’s Privacy Policy and Terms for complete details.

Chime may use information collected through the assessment to personalize communications, route users into relevant pathways, and support compliant marketing and nurture activities according to its consent language, privacy policy, and applicable requirements.

Users should be given appropriate communication choices and opt-out options.

Yes. Marketing communications should include instructions for opting out.

Service-related communications connected to your account, provider review, order, portal, or other active services may still be sent when necessary.

Available support options may include customer service, chatbot support, email, portal messaging, or other contact methods.

The support team can explain the Chime process and available programs, but cannot provide medical advice or guarantee eligibility.

Your first step is the free Chime Path Assessment™.

The assessment helps us understand:

• What you want to improve
• Where you are in your current journey
• What support you may need
• Whether you are interested in weight loss, energy, labs, GLP support, healthy aging, or advanced wellness
• How ready you are to explore your options

After completing the assessment, you can review your personalized path, see relevant offers or pricing, create your account, and decide whether to continue.

Your next steps may include:

• Reviewing your recommended Chime path
• Viewing relevant program or pricing information
• Creating or accessing your Chime account
• Completing medical intake if you choose to continue
• Provider review
• Prescription treatment, if medically appropriate
• Fulfillment through a licensed U.S. pharmacy partner, when applicable
• Tracking your journey through your patient portal
• Accessing relevant membership and support resources

That is exactly what the Chime Path Assessment™ is designed to help with.

You do not need to know which product, program, or treatment you want before starting. Begin with your goals, concerns, and desired future, and the assessment will guide you toward a relevant next step.